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Frequently Asked Questions

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our estimated shipping time is 7-21 business days. A shipping confirmation email with the tracking information will be sent to you as soon as your order is shipped. 

All orders will be dispatched from our warehouse within 3 business days. Please allow up to 6 days during peak seasons.


HOW CAN I TRACK MY ORDER?

You may track your order by visiting this link: https://zen-world.com/apps/parcelpanel

Orders information generally becomes available 48 to 72 hours after you place the order.


CAN I PAY USING MY DEBIT/CREDIT CARD?

Yes you can! We accept all major credit/debit card payments


CAN I STILL MAKE CHANGES TO MY ORDER AFTER PLACING IT?

Order changes, cancellations, shipping address update, and other changes need to be done within 24 hours upon placing the order. You can send us an email at support@zen-world.com for any requests.


WHAT DO I DO IF MY PRODUCT IS DEFECTIVE?

If you receive a defective item, please send us an email at support@zen-world.com so our Customer Service Team can assist you.


WHAT IS YOUR RETURN/REFUND POLICY?

Please see refunds and returns policy via this link: https://zen-world.com/policies/refund-policy


STILL GOT QUESTIONS?

Please send us an email at support@zen-world.com and we will get back to you as quick as we can

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